Faq

Contacts

You can contact us by sending an e-mail to info@freetobefluo.com

 

Payments and Shipping

FreeToBeFLUO offers certainty of secure payment via PayPal or credit card through the site www.paypal.com. No registration required on the site.

The Shipping is done WITHIN 1 BUSINESS DAY after receipt of payment if the item is already in the store, otherwise the customer will be contacted in order to change the product or receive an immediate refund.

In case of personalizations, it will need some other days.

We ship in Italy via NEXIVE (aproximatly 5/7 working days) or via EXPRESS COURIER (1/2 working days).

Shipping in Europe is done via INTERNATIONA POSTAL SERVICE or via EXPRESS COURIER with possibility of monitoring the shipment to know everytime the status.

EU DELIVERY FROM 11,99 € P.

 

Returns & Exchanges

If for some reason you are not fully satisfied with your order, you can give back one or more t-shirts and receive a refund equal to the price of the returned products, or you can replace the t-shirt purchased with other sale on the site of equal value.

You can give back the t-shirts shipping them in a sealed envelope by registered shipping with return receipt, to TIPOGRAFIA Gondolo SNC - REGION San Quirico, 671 - 12044 CENTALLO - (CN) ITALY no later than 3 working days from the date of delivery of your order and anticipating email to the email address info@freetobefluo.com the operation you are performing.

In the email you will need to indicate:

- if it is a return or a substitution

- the date of the order

- the articles you wish to give back or return

- Articles with which you wish to replace the shirt or t shirt you bought.

FreeToBeFLUO reserves the right to refuse returns or replacements communicated or returned late, or for items that are not in the initial conditions. Will not accept returns that do not meet all the requirements: in this case, the items will be sent back to your own address.

The return must then be shipped within 3 working days from the date you received the order. The date of the postmark will attest. When we have received your return and checked that all the requirements have been met, you will receive an email confirmation for the acceptance of the return.

The refund will be credited to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.

 

Printing

The clothes in this virtual store are printed via direct screen printing, that is, the normal printing technique used in fashion.

In direct screen printing inks are used for specific tissues resistant to washing and printed through a printing frame directly on the shirt.

These inks are designed to tissues, therefore, printing is very resistant to normal washes; on touching the surface of the design is rough.

 

Personalised Prints

Most of the products sold on www.freetobefluo.com is customizable.

You can choose a personalized text directly in the product page and add the specifics regarding where to print (front or back ) or other specifics.

If you need a different customization, you can send an e-mail to info.freetobefluo@gmail.com .

Please note: customization may be required one or more days to be added to delivery times. Custom fields are NOT RETURNABLE or REPLACEABLE unless they have manufacturing defects.

 

Big Supplies

We can offer large supplies with custom graphics for screen printing.

Please contact us at email info@freetobefluo.com for more info.

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We Ship in Europe!

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  • 7/9 business days
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* Delivery times are approximate and they are calculated starting by the shipping day.

Usually orders are shipped from our warehouse within 1 business day .

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